Service Desk Support Analyst

JOB SUMMARY

Provides Level 1 and Level 2 phone support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors incidents to ensure a timely resolution.

JOB HOURS

8:30a  – 5:00p

SALARY RANGE

$35 – 45K with health benefits; paid time off: vacation, sick and holidays; 401K

PROFESSIONAL SKILLS

• Experience troubleshooting the following:

• Windows desktop issues

• Microsoft Office, including Outlook

• Connectivity Issues

• Networking Skills – TCP/IP, firewalls, routers, knowledge of Cisco products and experience dealing with carriers for outage issues.

• Shared Directory Assignment

• Account administration – password resets

• Experience working within a fast paced high pressure environment.

• Experience in a high call volume technical environment.

• Good oral and written communication skills.

Candidates must have the ability to troubleshoot and resolve incidents independently with excellent customer service, a sense of urgency in meeting Service Levels, and utilization of outstanding oral and written communication skills.

INTERPERSONAL SKILLS

Punctuality	Team Player
Self Driven	Reliability
Flexibility	Eagerness to learn

No relocation - Candidates within 1 hour or less commuting distance preferred.

ABOUT THE COMPANY

Computer Network Solutions, Inc. (CNS), a Managed Service Provider, is an independent systems integration and service company.  We build, maintain, and monitor multi-location systems and networks, to serve the remote managed service needs of the small-to-medium business (SMB) marketplace.  We specialize in providing 24x7 /365 performance and security monitoring, providing real time event correlation, alerts, on site, remote and forensic remediation, escalation and reporting.

Computer Network Solutions, LLC.
11 Commercial Street, Plainview, NY  11803

To apply, send resume and cover letter to: hr@computerns.com