Home › User experience for website transactions is critical
CNS Advisor, January '09
 | WHAT'S UP, NOC?
User experience for website transactions is critical
Whether you are selling a product through a portal, booking an airline ticket, or just having a person register on your site to get more information; the user experience is critical. What if your website is slow or constantly sends back page not found errors? How are users going to respond? Are they going to come back to your website again?
These are all important business questions and CNS can help you address these issues with the Response Time Module.
Response Time Module measures and illustrates transaction speeds, better depicting actual user experience and supporting easier diagnostics.
This module is part of our enhanced NOC offerings allowing CNS to simulate a user process on your website. We can continuously stress test this process to detect vulnerabilities. We then proactively notify our clients about the potential points of failure – firewall issues, network bottle necks, etc.
Contact your CNS sales rep to get more information about this great new NOC feature and ask for a test drive. |
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| STRENGTHENING OUR CORE
 Let CNS save you 40%
CNS has been the industry leader in the greater NY and NJ area for the last 12 years providing break fix and onsite maintenance services.
Did you know that CNS can save your company up to 40% off what you are paying for your manufacturer's maintenance contract with improved service level agreements? At CNS, our core is providing full lifecycle managed services and we pride ourselves in providing the best customer service. |
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| TECH TIPS
On your mark, get set, virtualization!
The benefits of moving to a virtualized server infrastructure are substantial. There are immediate paybacks for the switch to a virtualized server infrastructure, and there is a continuing business case for additional investment in Virtualization.
Cost advantages, system redundancy, scalability and IT agility are just a few of the key benefits to go this route. In general your investment in virtualization will reduce your TCO – total cost of ownership – for your server infrastructure.
CNS has a skilled VMware team of engineers in house that can help you plan for this Virtualization race. Don’t be the last company to cross the finish line. |
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| TALES FROM THE FIELD
CNS = Cisco Customer Excellence
Cisco Systems is pleased to recognize and congratulate COMPUTER NETWORK SOLUTIONS LLC (USA) for achieving Cisco Channel Customer Satisfaction Excellence.
 Customer Satisfaction Excellence is the highest distinction a partner can achieve within the Cisco Channel Partner Program. COMPUTER NETWORK SOLUTIONS LLC (USA) will be recognized for Customer Satisfaction Excellence in the Cisco Partner Locator (www.cisco.com/go/partnerlocator) with a special star indicator representing your achievement. Customers, Cisco personnel and partners will be able to identify you as having achieved outstanding customer satisfaction as part of Cisco's worldwide assessment process. |
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| CUSTOMER EXCELLENCE
Feedback from a happy client
"On behalf of the entire Medical Center I want to thank everyone involved in restoring service last evening during our server outage.
The professionalism shown by everyone at CNS shows once again your dedication to quality service. I do not know the names of those involved, so please extend my sincere appreciation to all. We are proud to have a partner in CNS serving us."
— Chief Information Officer
Medical Center |
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| CNS INSIDER
Next Month CNS launches its own internal Digital Pen solution in field services. All field services sign off forms will automatically be updating CNS’s internal dispatch and billing services in real time.
Watch out for our Field Engineers with their new Hi-Tech Digital Pen and ask them how this solution could help improve your paper processes. |
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Development of the CNS document management offering is nearing completion and will launch in February 2009! |
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Call 516.937.0300